Last updated September 15, 2026
Each Trayecto plan tier is a one-time purchase, processed securely through Stripe, that unlocks a specific set of sections for the plan you bought it for.
We don't have a fixed automatic refund window. If something went wrong with your purchase — a payment error, a section that never generated, a purchase you didn't intend to make — email asofiasantamaria@gmail.com with the email address on your account, which plan and tier you purchased, and what happened. We review every request individually and respond directly.
A request made shortly after purchase, before you've made real use of the sections it unlocked, is generally the most straightforward to approve — but every situation is looked at on its own, not against a fixed rule.
Approved refunds are returned to your original payment method through Stripe and can take several business days to appear on your statement, depending on your bank or card issuer.
Reach out to asofiasantamaria@gmail.com any time — before or after a purchase.
See also our Terms of Service and Privacy Policy.